Refund and Returns Policy
RETURN POLICY
Effective Date: October 1, 2019 | Last Updated: March 26, 2025
Thank you for shopping with Silverback Hemp Co. Please read our refund policy carefully before completing your purchase.
ALL SALES ARE FINAL
At Silverback Hemp Co, all sales are final. We do not offer refunds, returns, or exchanges under any circumstances—except in the limited situations outlined below.
Once an order has been placed and fulfilled, it cannot be canceled, returned, or refunded due to reasons such as:
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Buyer’s remorse
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Incorrect product ordered
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Dissatisfaction with product experience
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Shipping delays beyond our control
Please ensure your order is correct before submitting payment.
Damaged or Defective Products
In the rare case that your order arrives damaged, defective, or you receive the wrong item, we’re here to help.
To report an issue:
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Contact us at [email protected] within 3 business days of delivery.
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Include a clear description of the issue and photos of the item(s) and packaging.
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If applicable, include the lot number from the packaging.
Once we receive your claim, we’ll review it and determine if a resolution is appropriate. Resolutions may include:
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A replacement shipment
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A store credit
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Or, in rare approved cases, a refund
Refund Exceptions
Refunds will only be issued in the following scenarios:
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If we are unable to fulfill your order due to out-of-stock items or regulatory shipping restrictions.
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If your order was charged but never shipped due to our internal error.
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If we approve a refund due to a damaged or defective product after our internal review.
All approved refunds will be processed back to the original payment method. Please allow 5–10 business days for the credit to appear, depending on your financial institution.
Return Shipping
In cases where we request a return of damaged or incorrect items:
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We will provide return instructions and, if approved, a prepaid shipping label.
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If a return is required but not initiated through our process, we are not responsible for items sent back without authorization.
Contact Us
If you have any questions or concerns regarding your order or this policy, please reach out to us:
📧 Email: [email protected]
🌐 Website: www.silverbackhemp.co
📍 Silverback Hemp Co
5410 N Athol Street, Pharr, TX 78577
Policy Updates
Silverback Hemp Co reserves the right to update this Refund Policy at any time. Any changes will be posted on this page and take effect immediately.
