Refund and Returns Policy
Effective Date: 10/01/2019
At Silverback Hemp Co, we strive to provide exceptional products and customer service. We want you to be satisfied with your purchase; however, please note that all sales are final. We do not offer refunds or accept returns for any reason, except as outlined in the subsequent section of this policy.
Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please contact our customer support team at [insert contact information] within [insert number of days] of receiving the shipment. We may require you to provide supporting evidence, such as photographs or detailed descriptions of the damage or defect. Upon verification, we will assess the situation and determine an appropriate resolution, which may include sending a replacement product or store credit.
The only circumstance in which we will consider a refund is if we are unable to fulfill your order due to factors beyond our control, such as inventory shortages or shipping restrictions. In such cases, we will reach out to you and process a refund accordingly.
In the event that a damaged or defective product needs to be returned, we will provide you with instructions on how to proceed. However, please note that return shipping costs will be the responsibility of the customer.
If a refund is approved, it will be processed using the original payment method used for the purchase. Please be aware that the timeframe for the refund to appear in your account may vary depending on your financial institution’s policies.
Changes to Refund Policy:
Silverback Hemp Co reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We appreciate your understanding that all sales are final and no refunds are provided, except for cases of damaged or defective products as outlined above.
If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team at [insert contact information]. We are here to assist you and ensure your satisfaction with Silverback Hemp Co.
Last updated: 05/01/2023