Effective Date: 10/01/2019
At Silverback Hemp Co, we strive to provide a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the guidelines and procedures related to the shipment of products purchased through our eCommerce site. By using the Silverback Hemp Co website and placing an order, you acknowledge and agree to the terms and conditions set forth in this policy.
We currently offer shipping within the United States. Please note that certain restrictions may apply to specific locations based on local laws and regulations. It is your responsibility to ensure that the delivery address provided during checkout is accurate and complete.
Once your order is placed and payment is successfully processed, our team will begin processing your order within [insert processing time] business days. Please note that processing time may vary during peak seasons and promotional periods.
Shipping Methods and Carriers:
We partner with reputable shipping carriers to ensure the safe and timely delivery of your products. The shipping method and carrier used for your order will be determined based on various factors, including the shipping destination and package weight.
Shipping costs will be calculated and displayed during the checkout process. The shipping fees applied to your order may vary based on the selected shipping method, package weight, and destination.
The estimated delivery timeframes are provided by the shipping carriers and are based on their standard delivery schedules. Please note that these timeframes are approximate and do not account for unforeseen circumstances or delays beyond our control.
Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its status.
Order Issues and Disputes:
If you encounter any issues with your order, such as delays, damages, or missing items, please contact our customer support team at [insert contact information] as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.
Currently, we only ship within the United States and do not offer international shipping. We apologize for any inconvenience this may cause and appreciate your understanding.
Customs and Duties:
For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs. It is recommended that you contact your local customs office for more information regarding any potential charges.
All Sales Are Final:
Please note that all sales are final. We do not accept returns or provide refunds for opened products. Once an order is placed and shipped, it cannot be returned or refunded. We appreciate your understanding in this matter.
Changes to Shipping Policy:
Silverback Hemp Co reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any further questions or require assistance regarding our shipping procedures, please don’t hesitate to contact our customer support team at [insert contact information]. We are here to help and ensure that your shipping experience with Silverback Hemp Co is smooth and satisfactory.
Last updated: 05/01/2023