Shipping Policy
SHIPPING POLICY
Effective Date: 10/01/2019 | Last Updated: 03/26/2025
At Silverback Hemp Co, we strive to provide a seamless, compliant, and secure shipping experience. By using our website and placing an order, you agree to the terms and conditions outlined in this Shipping Policy.
Shipping Destinations
We currently ship within the United States only. Shipping restrictions apply to certain products and states due to federal and state laws. It is your responsibility to ensure your shipping address is correct and that the products ordered are legal in your jurisdiction.
Delta-8 Shipping Disclaimer:
Due to state regulations, Delta-8 products cannot be shipped to the following states:
Alaska, Arizona, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Virginia, Washington, West Virginia
THCA Shipping Disclaimer:
Due to state laws, THCA products cannot be shipped to the following states:
Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, Vermont
If your order includes restricted items, those products will be removed and refunded, and the remaining items will be processed and shipped.
Processing Time
Orders are typically processed within 24 to 48 business hours (Monday–Friday, excluding holidays). Orders placed after hours or on weekends will begin processing on the next business day.
Shipping Methods & Carriers
We ship using the following carriers:
USPS Ground Advantage
USPS Priority Mail
UPS Ground, 2nd Day Air, and Next Day Air
(depending on destination and order contents)
📦 Track your shipment here:
ENDS Product Restriction – UPS:
Under the PACT Act and UPS policies, UPS does not permit the shipment of ENDS (Electronic Nicotine Delivery Systems). This includes:
Disposables
Batteries
Cartridges
These products will ship via USPS only. At checkout, UPS will not appear as an option for orders containing these restricted items.
Signature Required on All Shipments:
To comply with federal age verification regulations, ALL shipments require an Adult Signature (21+) upon delivery, regardless of the product type.
Recipients must present a valid government-issued photo ID. If no eligible recipient is present, the shipment will be returned. Additional shipping fees may apply for reshipment.
Shipping Costs
Shipping fees are calculated at checkout based on your selected shipping method, destination, and order weight. All applicable costs will be shown before completing your order.
Delivery Timeframes
Estimated delivery times are provided by the carrier and are not guaranteed. Delays due to weather, carrier volume, or other unforeseen issues are beyond our control.
Order Tracking
Once your order ships, you will receive an email with your tracking number. You can also track orders through your account on our website.
Order Issues & Disputes
If you experience issues such as delays, damage, or missing items, please contact our support team as soon as possible. We will do our best to resolve the issue promptly.
International Shipping
We currently do not offer international shipping.
ALL SALES ARE FINAL
All sales are final. We do not accept returns or offer refunds for opened or shipped products.
For full details, refer to our Return Policy.
Policy Updates
Silverback Hemp Co reserves the right to update or modify this policy at any time. Changes are effective immediately upon posting to this page.
Contact Us
For questions or shipping support, please contact us:
📧 Email: [email protected]
🌐 Website: www.silverbackhemp.co
📍 Silverback Hemp Co
5410 N Athol Street, Pharr, TX 78577
